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J Alamoura LLC Human Hair Extension Product Policy & Limited Care Guarantee At J Alamoura LLC, we provide 100% premium human hair extensions made from high-quality, single-donor, double-drawn hair. Because our products are natural human hair, their longevity and performance depend entirely on how they are maintained, installed, and treated by the customer. All hair extensions are thoroughly inspected prior to packaging and sale. By completing your purchase, you acknowledge that human hair is a natural product and may have slight variations in texture, color tone, and behavior. We do not guarantee the lifespan of the hair, as results vary based on individual care, maintenance routines, installation methods, and products used. Limited Care-Based Guarantee While we do not provide a manufacturing warranty, we stand behind the quality of the hair itself at the time of purchase. Any concerns must be reported at the time of delivery before the hair packaging is opened, installed, altered, or manipulated in any way. The following actions immediately void any eligibility for review, or exchange consideration: • Chemical alterations of any kind (including bleaching, coloring, toning, perming, relaxing, or keratin treatments) • Cutting, customizing, or dyeing the hair • Improper care or failure to use professional, extension-safe products • Use of drugstore or sulfate-heavy shampoos • Excessive heat styling without professional heat protectant • Improper installation or removal • Neglect, matting due to lack of maintenance, or product buildup • Original hair packaging has been opened (broken sticker seal) Because hair extensions are a luxury beauty product, they require salon-level maintenance and professional-grade hair care products to preserve softness, longevity, and performance. Customer Responsibility Customers are fully responsible for: • Proper installation by a licensed professional • Using sulfate-free, moisturizing, extension-safe products • Routine conditioning and detangling • Avoiding chemical processing unless done at their own risk J Alamoura LLC is not responsible for damage caused by improper treatment, third-party services, or failure to follow recommended care guidelines. By purchasing from J Alamoura LLC, you agree to this policy and acknowledge that the performance and lifespan of your human hair extensions depend entirely on the care and products used after purchase. We are committed to providing luxury-quality hair extensions and educating our clients on proper maintenance to ensure the best possible experience.